Product Manager - Voice

ROLE ACCOUNTABILITIES

• Formulate and implement business plans to meet the company’s revenue and cost targets for Mobile Voice & SMS services.
• Develops the strategy, roadmap, ideation, design, evaluation, launch and rollout of Mobile Voice & SMS services
• Manage the overall product lifecycle of Mobile Voice & SMS Services.
• Develop technical specifications for new Voice & SMS products, features or service enhancements
• Increase profitability of the Mobile Voice & SMS Services
• Maximize EBIT by effectively managing Mobile Voice & SMS Services portfolio – via product enhancements, value propositioning, bundling, and partnership
• Define Service Excellence opportunities of Mobile Voice & SMS Services that will deliver superior user experience of mobile data subscribers
• In partnership with Acquisition Managers, create segment-specific promotions and packages which create the highest possible value for the Client in Myanmar
• Develop User Acceptance Testing frameworks and ensure that all new service offerings are tested successfully before market readiness
• Puts in place product monitoring procedures to ensure that all product launches meet the stated proposition and owns any actions/adjustments required
• Undertakes proactive and reactive product health monitoring checks to identify potential issues or problems, and takes necessary actions
• Evaluate partnership offers from recognizable brands to launch customer attractive and profitable services
• Conduct regular market research to maintain high technological and market value level in comparison to world leading Voice & SMS offerings
• Working with the Clients Technology department to plan and implement product and service enhancements to existing Mobile Voice & SMS portfolio
• In conjunction with Acquisition Managers and the Marketing Communication teams, ensure advertising (ATL/BTL) campaigns clearly identifies the correct propositions to ensure targeted uptake and revenue
• Works with the Pricing Managers, Marketing Planning, Regulatory/Legal, Revenue Assurance department and others, to develop pricing models, which will be in-line with revenue targets and regulatory requirements
• Maintains up to date knowledge of technology and products which may generate new Mobile Data propositions
• Owns the Go/No Go decision for launching of Voice & SMS products
• Project Manager production of training documentation / information packs to related departments
• Carry out training to ensure that Sales, Sales Support, Customer Experience and Contact Center functions are adequately trained on B2B services
• Liaise with Network stakeholders to ensure that the appropriate Network Elements are able to provide capacity for Mobile Data Services and meet forecasted demand

EXPERIENCE, QUALIFICATIONS & SKILLS

Minimum Experience & Essential Knowledge

• Minimum 10 years of work experience in of which 3 should be within a comparable telecom company in a similar role where developing products and services has played a significant role
• Must have experience of product development and management life cycles
• Previous experience managing small team would be preferred

Minimum Entry Qualifications

• Bachelor/Master degree in Marketing/Computer Science/Telecommunication/Management