TECHNICAL ASSISTANCE 24/7/366
Peachtree Networks provides remote and onsite technical support for multiple OEM network elements. This service is ideal for a number of different customer situations such as:
- End of Life support for existing installed base
- Multi-vendor networks wishing for a single POC for support
- Networks contemplating a vendor swap but still requiring support beforehand
- Operators wanting to save money on their network TCO
Support is provided through our online helpdesk portal and tickets are routed to our full time technical staff. Troubleshooting begins remotely based on the agreed-upon SLAs and is escalated as required until the issue is resolved. We offer flexible SLAs to best fit your requirements and can be augmented with hardware repair and replacement for a total 360 support solution.
Send us some information below and we’ll be in touch ASAP to discuss how we can help.